Time is TBD
|Amsterdam
Customer service training
Selling via Zoom and phone can become an easy task. Give your team the structure, the confidence and the right skills to amplify sales.
Time & Location
Time is TBD
Amsterdam, Amstelpark 9, 1083 HZ Amsterdam, Netherlands
About the event
The future of customer service is about creating fans. The customer does the best marketing for us that we could ask for.
He passes on his experience and speaks for us about what we sometimes cannot say about our service or product.
Developing fans in every single company employee is the best way to do it. In this way, we have designed this course, which passes through three important moments in customer service:
- Creating fans in each employee
- Creating Customer Fans
- Inspiring new customers
Topics:
- Why we exist and how to make that explicit to all.
- Slogan building for fans – Active exercise.
- What do we do, and how do we do it?
- Rapport with our client.
- Linguistic and neuroscience of our customers.
- Creating relationships and trust.
- Influence principals.
- Communication to inspire.
- Best practices for online presence of internal and external fans.
If you want to know more about this course and deliver it to your staff and team, please schedule a telephone interview with one of our business coaches. We will be more than happy to be your partner in success.